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Colourful Pixelated & broken display

BailsW54
Star I

Hi wondering if anyone can help me with what’s the problem with my screen..

I’ve got an OLED ASUS - VivoBook K553 15.6" Laptop - Intel® Core™ i5, 512 GB SSD, bought beginning of 2022. 6 months in the screen was apparently damaged wouldn’t turn on, I sent it to asus & a long 5 months & £400 later screen gets replaced.

Now I was using my laptop and all of a sudden it started flashing on one side then went purple/rainbow (see below.. don’t judge my bad wordle guesses)

 
IMG_6684.jpeg
I googled something about the graphics display needed updating? Laptop said it was all up to date, it resolved itself. So I updated windows and turned it off.
Couple days later my laptop turns on to this..

 

 
IMG_6720.jpeg

Any help on what’s the problem please and any way to fix it ?? Because I’m about to just throw it away.. it’s still a new laptop and I’ve taken a lot of care to not break it, I still don’t know how the screen was broke the first time as it was in a soft padded case.
Sorry long story any help is much appreciated, thank you!

 

4 REPLIES 4

Falcon_ASUS
Moderator
Moderator

@BailsW54 
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information: https://www.asus.com/support/service-center-location  
Also you can contact the local service center for help.
The following is the contact information: https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.

Thank you for replying! I guess I’m a little hesitant to send it back to the repair center because I had such trouble last time, but I’ll try again thank you 🙂 

@BailsW54 
I have sent you a message, please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

ZenBot
Community Manager
Community Manager
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