System: Windows 11 Battery or AC: both Model: Vivobook pro 15 OLED (m3500qc) AMD model Frequency of occurrence: 5-120 seconds Reset OS: not working Screenshot or video: can't supply ======================== Detailed description： I have Microsoft Designer mouse. i got it for about 2-3 years. recently i bought new laptop and the mouse worked well on it. how ever a week or two ago my mouse shut down when i use it. if it just sit while i am not on my computer it will stay on. as soon as i start work on my laptop and use the mouse it will shut himself off after few seconds to two minutes of use. I have checked on other Asus computer and the problem exist. of course i changed batteries and clean what ever i could. what is strange that it also work flawless when my son play GTA V. the problem happen just when i do stuff on the laptop like browsing or general stuff. if someone got any idea please let me know. Thanks p.s: I got bios updated to 308 ver. drivers all updated.
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.
