BlueTooth Mouse Issues

[saarlevi]

System: Windows 11
Battery or AC: both
Model: Vivobook pro 15 OLED (m3500qc) AMD model
Frequency of occurrence: 5-120 seconds
Reset OS: not working
Screenshot or video: can't supply
========================
Detailed description：
I have Microsoft Designer mouse. i got it for about 2-3 years.
recently i bought new laptop and the mouse worked well on it.
how ever a week or two ago my mouse shut down when i use it. if it just sit while i am not on my computer it will stay on.
as soon as i start work on my laptop and use the mouse it will shut himself off after few seconds to two minutes of use.
I have checked on other Asus computer and the problem exist.
of course i changed batteries and clean what ever i could.
what is strange that it also work flawless when my son play GTA V. the problem happen just when i do stuff on the laptop like browsing or general stuff.
if someone got any idea please let me know.
Thanks
p.s:
I got bios updated to 308 ver. drivers all updated.

[RAJU_MSC_MATHEM]

saarlevi

1. System: Windows 11
2. Battery or AC: both
3. Model: Vivobook pro 15 OLED (m3500qc) AMD model
4. Frequency of occurrence: 5-120 seconds
5. Reset OS: not working
6. Screenshot or video: can't supply

========================

Detailed description：

I have Microsoft Designer mouse. i got it for about 2-3 years.

recently i bought new laptop and the mouse worked well on it.

how ever a week or two ago my mouse shut down when i use it. if it just sit while i am not on my computer it will stay on.

as soon as i start work on my laptop and use the mouse it will shut himself off after few seconds to two minutes of use.

I have checked on other Asus computer and the problem exist.

of course i changed batteries and clean what ever i could.

what is strange that it also work flawless when my son play GTA V. the problem happen just when i do stuff on the laptop like browsing or general stuff.

if someone got any idea please let me know.

Thanks

p.s:

I got bios updated to 308 ver. drivers all updated.

BlueTooth Mouse Issues

You said the Microsoft Designer mouse has also been checked n another Asus laptop, its not working.
So i suspect mouse device motherboard might be end of life

[saarlevi]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/65476/bluetooth-mouse-issues

You said the Microsoft Designer mouse has also been checked n another Asus laptop, its not working.

So i suspect mouse device motherboard might be end of life

View post

Thank you for responding.
how can you explain that while Gaming, or for example i been on stock trading software the whole day and everything worked well.

[RAJU_MSC_MATHEM]

saarlevi

https://zentalk.asus.com/en/discussion/comment/234718#Comment_234718

Thank you for responding.

how can you explain that while Gaming, or for example i been on stock trading software the whole day and everything worked well.

View post

Sorry, i cannot explain.

[Falcon_ASUS]

saarlevi

1. System: Windows 11
2. Battery or AC: both
3. Model: Vivobook pro 15 OLED (m3500qc) AMD model
4. Frequency of occurrence: 5-120 seconds
5. Reset OS: not working
6. Screenshot or video: can't supply

========================

Detailed description：

I have Microsoft Designer mouse. i got it for about 2-3 years.

recently i bought new laptop and the mouse worked well on it.

how ever a week or two ago my mouse shut down when i use it. if it just sit while i am not on my computer it will stay on.

as soon as i start work on my laptop and use the mouse it will shut himself off after few seconds to two minutes of use.

I have checked on other Asus computer and the problem exist.

of course i changed batteries and clean what ever i could.

what is strange that it also work flawless when my son play GTA V. the problem happen just when i do stuff on the laptop like browsing or general stuff.

if someone got any idea please let me know.

Thanks

p.s:

I got bios updated to 308 ver. drivers all updated.

BlueTooth Mouse Issues

@saarlevi
It may be that there was a 2.4Ghz frequency around the environment at that time, which affected the use of Bluetooth devices. It is recommended that you check whether the wireless environment at that time may be affected. Thank you.