BlueTooth Mouse Issues

  1. System: Windows 11
  2. Battery or AC: both
  3. Model: Vivobook pro 15 OLED (m3500qc) AMD model
  4. Frequency of occurrence: 5-120 seconds
  5. Reset OS: not working
  6. Screenshot or video: can't supply


Detailed description:

I have Microsoft Designer mouse. i got it for about 2-3 years.

recently i bought new laptop and the mouse worked well on it.

how ever a week or two ago my mouse shut down when i use it. if it just sit while i am not on my computer it will stay on.

as soon as i start work on my laptop and use the mouse it will shut himself off after few seconds to two minutes of use.

I have checked on other Asus computer and the problem exist.

of course i changed batteries and clean what ever i could.

what is strange that it also work flawless when my son play GTA V. the problem happen just when i do stuff on the laptop like browsing or general stuff.

if someone got any idea please let me know.



I got bios updated to 308 ver. drivers all updated.


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