Asus rog phone 5 shuts down with battery left

[MATANZA]

Please tell us some basic information before asking for help:
Model Name:asus rog phone 5
Firmware Version: lates
Rooted or not:no
Frequency of Occurrence:twice since yesterday
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
As title.
The phone shows it has still 19% battery left but shuts down and when i connect to charger it starts from 0%, i’m using dinamic mode, and only use ultra durable during sleep time.
would like clarification on this? Is this software related?

[Saifuddin]

MATANZA

Please tell us some basic information before asking for help:

1. Model Name:asus rog phone 5
2. Firmware Version: lates
3. Rooted or not:no
4. Frequency of Occurrence:twice since yesterday
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

As title.

The phone shows it has still 19% battery left but shuts down and when i connect to charger it starts from 0%, i’m using dinamic mode, and only use ultra durable during sleep time.

would like clarification on this? Is this software related?

Asus rog phone 5 shuts down with battery left

karthikraina4043

Comment on this

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Both try factory reset and also make sure that you both are on latest software version

[MATANZA]

ronald1985

https://zentalk.asus.com/en/discussion/48441/asus-rog-phone-5-shuts-down-with-battery-left

Sounds like you need battery calibration.

Take a read and perform the steps mentioned in the below article:

https://www.nextpit.com/how-to-calibrate-the-battery-on-your-android-device

View post

This solved it for me. Thank you!

[ronald1985]

MATANZA

https://zentalk.asus.com/en/discussion/comment/167987#Comment_167987

This solved it for me. Thank you!

View post

Glad to hear it had worked 🙂

[geethanadhsunka]

Even i had the same issue for my rog 5 now after following steps in the link i could solve the issue. Thanks @ronald1985