Asus rog phone 5 shuts down with battery left

Please tell us some basic information before asking for help:

  1. Model Name:asus rog phone 5
  2. Firmware Version: lates
  3. Rooted or not:no
  4. Frequency of Occurrence:twice since yesterday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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As title.

The phone shows it has still 19% battery left but shuts down and when i connect to charger it starts from 0%, i’m using dinamic mode, and only use ultra durable during sleep time.

would like clarification on this? Is this software related?

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