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Fingerprint setting is missing.

blackshen12
Star I
Please tell us some basic information before asking for help:
Model Name: ZS673KS
Firmware Version: WW-18.0840.2103.26
Rooted or not: No
Frequency of Occurrence: First Time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu.
I have set the fingerprint and have used it for a few weeks, before but suddenly missing from my setting and can't use the fingerprint.
mmexport1621836843759.jpg

4 REPLIES 4

ronald1985
Community Legend I
blackshen12

Please tell us some basic information before asking for help:

  1. Model Name: ZS673KS
  2. Firmware Version: WW-18.0840.2103.26
  3. Rooted or not: No
  4. Frequency of Occurrence: First Time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu.

I have set the fingerprint and have used it for a few weeks, before but suddenly missing from my setting and can't use the fingerprint.

mmexport1621836843759.jpg


Fingerprint setting is missing.
Go to calculator and type in:
.12345+=
Navigate to Single Test and do Fingerprint test. Post back the results.
Please try factory reset and as a last resort if problem presist, go to service centre.

BenK
Star I
Hi,
screenshot-20210701-175929931.png
I also encountered the same issue.

ronald1985
Community Legend I
BenK

Hi,

screenshot-20210701-175929931.png

I also encountered the same issue.


View post
Please visit service centre.

screenshot-20210713-212713720.jpg
No finger print option
In zenphone 5z