Fingerprint setting is missing.

[blackshen12]

Please tell us some basic information before asking for help:
Model Name: ZS673KS
Firmware Version: WW-18.0840.2103.26
Rooted or not: No
Frequency of Occurrence: First Time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu.
I have set the fingerprint and have used it for a few weeks, before but suddenly missing from my setting and can't use the fingerprint.

[ronald1985]

blackshen12

Please tell us some basic information before asking for help:

1. Model Name: ZS673KS
2. Firmware Version: WW-18.0840.2103.26
3. Rooted or not: No
4. Frequency of Occurrence: First Time
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu.

I have set the fingerprint and have used it for a few weeks, before but suddenly missing from my setting and can't use the fingerprint.

Fingerprint setting is missing.

Go to calculator and type in:
.12345+=
Navigate to Single Test and do Fingerprint test. Post back the results.
Please try factory reset and as a last resort if problem presist, go to service centre.

[BenK]

Hi,

I also encountered the same issue.

[ronald1985]

BenK

Hi,

I also encountered the same issue.

View post

Please visit service centre.

[arppithkrishna4]

No finger print option
In zenphone 5z