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Asus rog phone 5 shuts down with battery left

MATANZA
Star II
Please tell us some basic information before asking for help:
Model Name:asus rog phone 5
Firmware Version: lates
Rooted or not:no
Frequency of Occurrence:twice since yesterday
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
As title.
The phone shows it has still 19% battery left but shuts down and when i connect to charger it starts from 0%, i’m using dinamic mode, and only use ultra durable during sleep time.
would like clarification on this? Is this software related?
8 REPLIES 8

ronald1985
Community Legend I
MATANZA

Please tell us some basic information before asking for help:

  1. Model Name:asus rog phone 5
  2. Firmware Version: lates
  3. Rooted or not:no
  4. Frequency of Occurrence:twice since yesterday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

As title.

The phone shows it has still 19% battery left but shuts down and when i connect to charger it starts from 0%, i’m using dinamic mode, and only use ultra durable during sleep time.

would like clarification on this? Is this software related?


Asus rog phone 5 shuts down with battery left
Sounds like you need battery calibration.
Take a read and perform the steps mentioned in the below article:

How to calibrate the battery on your Android phone or tablet | NextPit


karthikraina404
Star II
screenshot-20210523-025242750.jpg
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ronald1985
Community Legend I
karthikraina4043

screenshot-20210523-025242750.jpg

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Are you getting the same? Phone shutting down with battery left? If so, you need to do the same.

Saifuddin
Zen Master III
karthikraina4043

screenshot-20210523-025242750.jpg

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What the frack , face unlock 19% usage and andriod system 6% , u need a factory reset ASAP!!! and also disable face unlock