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Zephyrus G15 battery drain issue

Ponczysuaw
Star I

Windows 11 Home 64-bit, 22H2, BIOS GA503RM.313

Hi, 

i have an issue with battery drain when laptop is shut down and plugget out. 

Nothing is pluged in (no mouse, keyboard, etc.). Battery drained systematically about 3-5% a day. When i dont use it more than a week, than laptop is dead and have to recharge the battery. 

All drivers are updated, Windows, Bios, Armoury Create, MyAsus. 

MyAsus does not see any issue. 

I followed all instructions in https://www.asus.com/support/FAQ/1043914 and https://www.asus.com/support/FAQ/1038475 and did not help. 

I tried other methods, like turn off "Windows fast start" but still nothing. 

I cant disable power delivery on USB, because it is not able in bios settings. 

I contacted with tech support (case number E23050011099-0002), but the told me "this is normal", but does not that high battery drain! 

My friend have Asus ROG Strix and does not have such issue. 

It seems for me like factory defective battery. 

What can i do to solve this problem? 

6 REPLIES 6

Ponczysuaw
Star I

Added some screenshots: 

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@Ponczysuaw 
I have sent you a message, please check.
Thank you.

grgczyz
Star I

Dear Ponczysuaw,

I have the same problem with my Asus laptop.

Have you already solved the problem? How?

 

Thanks in advance,

Greg

Hi, 

sadly i have not solve my problem and i have to send my laptop for repair. 

Maybe your problem is different, describe it more specific and how you tried to solve it. I had some tips, but i need to know, what you already did and what is the main problem.