05-09-2023 03:04 AM
Windows 11 Home 64-bit, 22H2, BIOS GA503RM.313
Hi,
i have an issue with battery drain when laptop is shut down and plugget out.
Nothing is pluged in (no mouse, keyboard, etc.). Battery drained systematically about 3-5% a day. When i dont use it more than a week, than laptop is dead and have to recharge the battery.
All drivers are updated, Windows, Bios, Armoury Create, MyAsus.
MyAsus does not see any issue.
I followed all instructions in https://www.asus.com/support/FAQ/1043914 and https://www.asus.com/support/FAQ/1038475 and did not help.
I tried other methods, like turn off "Windows fast start" but still nothing.
I cant disable power delivery on USB, because it is not able in bios settings.
I contacted with tech support (case number E23050011099-0002), but the told me "this is normal", but does not that high battery drain!
My friend have Asus ROG Strix and does not have such issue.
It seems for me like factory defective battery.
What can i do to solve this problem?
05-09-2023 03:32 AM
Added some screenshots:
05-09-2023 09:00 PM
@Ponczysuaw
I have sent you a message, please check.
Thank you.
06-08-2023 02:22 PM
Dear Ponczysuaw,
I have the same problem with my Asus laptop.
Have you already solved the problem? How?
Thanks in advance,
Greg
06-16-2023 12:35 PM
Hi,
sadly i have not solve my problem and i have to send my laptop for repair.
Maybe your problem is different, describe it more specific and how you tried to solve it. I had some tips, but i need to know, what you already did and what is the main problem.