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Laptop complete freeze while watching video

Tiến_Đức
Star II
System: Windows 10 Version 2004 (OS Build 19041.1110)
Battery or AC: Both
Model: Rog Strix G15 G513QC
Frequency of occurrence: Always
Reset OS: No
Screenshot or video:
========================
Detailed description:
The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.
Now it's even worse, video on Youtube also have the same problem.

4 REPLIES 4

Blake_ASUS
Community Legend II
Hi there,
So are you using browser to watch Netflix and Youtube? Which browser is it?
If you try Netflix APP, does it help?
Thank you.

Tiến_Đức
Star II
Hi Blake,
Sorry for my late respond.
I was using GG chrome Version 92.0.4515.159 (Official Build) (64-bit)
Oh I haven't try Netflix App yet. I will download & try it so wait a few day please.
I was crawling the internet about this issue, someone say it's windows 10 problems. I was so frustrated, I also have the refresh spinning circle (which I was manage to fix), this OS is not good :((
Best regards.

RAJU_MSC_MATHEM
Zen Master I
Tiến Đức
  1. System: Windows 10 Version 2004 (OS Build 19041.1110)
  2. Battery or AC: Both
  3. Model: Rog Strix G15 G513QC
  4. Frequency of occurrence: Always
  5. Reset OS: No
  6. Screenshot or video:

========================

Detailed description:

The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.

Now it's even worse, video on Youtube also have the same problem.

https://us.v-cdn.net/6031231/uploads/VP51LIFTFOM9/5181362792587241472.mp4


Laptop complete freeze while watching video
Try to update built-in graphics card driver to latest

Blake_ASUS
Community Legend II
Tiến Đức

Hi Blake,

Sorry for my late respond.

I was using GG chrome Version 92.0.4515.159 (Official Build) (64-bit)

Oh I haven't try Netflix App yet. I will download & try it so wait a few day please.

I was crawling the internet about this issue, someone say it's windows 10 problems. I was so frustrated, I also have the refresh spinning circle (which I was manage to fix), this OS is not good :((

Best regards.


View post
Hello Tiến,
If you are using Chrome, can you turn on/off the hardware acceleration in Chrome to see if it helps?
Thank you.