Laptop complete freeze while watching video
- System: Windows 10 Version 2004 (OS Build 19041.1110)
- Battery or AC: Both
- Model: Rog Strix G15 G513QC
- Frequency of occurrence: Always
- Reset OS: No
- Screenshot or video:
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Detailed description:
The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.
Now it's even worse, video on Youtube also have the same problem.
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Hi there,
So are you using browser to watch Netflix and Youtube? Which browser is it?
If you try Netflix APP, does it help?
Thank you.
Hi Blake,
Sorry for my late respond.
I was using GG chrome Version 92.0.4515.159 (Official Build) (64-bit)
Oh I haven't try Netflix App yet. I will download & try it so wait a few day please.
I was crawling the internet about this issue, someone say it's windows 10 problems. I was so frustrated, I also have the refresh spinning circle (which I was manage to fix), this OS is not good :((
Best regards.
Try to update built-in graphics card driver to latest
Hello Tiến,
If you are using Chrome, can you turn on/off the hardware acceleration in Chrome to see if it helps?
Thank you.