Laptop complete freeze while watching video

Tiến ĐứcTiến Đức Level 1
edited August 25 in Others
  1. System: Windows 10 Version 2004 (OS Build 19041.1110)
  2. Battery or AC: Both
  3. Model: Rog Strix G15 G513QC
  4. Frequency of occurrence: Always
  5. Reset OS: No
  6. Screenshot or video:

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Detailed description:

The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.

Now it's even worse, video on Youtube also have the same problem.


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