Laptop complete freeze while watching video

[Tiến_Đức]

System: Windows 10 Version 2004 (OS Build 19041.1110)
Battery or AC: Both
Model: Rog Strix G15 G513QC
Frequency of occurrence: Always
Reset OS: No
Screenshot or video:
========================
Detailed description：
The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.
Now it's even worse, video on Youtube also have the same problem.

[Blake_ASUS]

Hi there,
So are you using browser to watch Netflix and Youtube? Which browser is it?
If you try Netflix APP, does it help?
Thank you.

[Tiến_Đức]

Hi Blake,
Sorry for my late respond.
I was using GG chrome Version 92.0.4515.159 (Official Build) (64-bit)
Oh I haven't try Netflix App yet. I will download & try it so wait a few day please.
I was crawling the internet about this issue, someone say it's windows 10 problems. I was so frustrated, I also have the refresh spinning circle (which I was manage to fix), this OS is not good :((
Best regards.

[RAJU_MSC_MATHEM]

Tiến Đức

1. System: Windows 10 Version 2004 (OS Build 19041.1110)
2. Battery or AC: Both
3. Model: Rog Strix G15 G513QC
4. Frequency of occurrence: Always
5. Reset OS: No
6. Screenshot or video:

========================

Detailed description：

The problem occurred when I was watching some movie on Netflix. Every time I hit pause, the laptop complete freeze, no mouse, keyboard nothing seem to works. I have to hold the power button to restart the system.

Now it's even worse, video on Youtube also have the same problem.

https://us.v-cdn.net/6031231/uploads/VP51LIFTFOM9/5181362792587241472.mp4

Laptop complete freeze while watching video

Try to update built-in graphics card driver to latest

[Blake_ASUS]

Tiến Đức

Hi Blake,

Sorry for my late respond.

I was using GG chrome Version 92.0.4515.159 (Official Build) (64-bit)

Oh I haven't try Netflix App yet. I will download & try it so wait a few day please.

I was crawling the internet about this issue, someone say it's windows 10 problems. I was so frustrated, I also have the refresh spinning circle (which I was manage to fix), this OS is not good :((

Best regards.

View post

Hello Tiến,
If you are using Chrome, can you turn on/off the hardware acceleration in Chrome to see if it helps?
Thank you.