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ZenBot
Community Manager
Community Manager

When phone got hit/ dropped caused structure shift and lead flip angel of camera abnormal or the flip blocked messages pop-out, we suggest users that following the steps below to resolve the issue:

     1. Remove LCD protector or other object to avoid covering the P-sensor.

     2. Upgrade the firmware to the latest version.

     3. Calibrate camera module to restore it to the original position.

Please go to the settings item and follow the instruction to calibrate the camera module:

"Settings" > "Advanced"> "Flip camera features" > "Camera retraction" > "Calibrate camera angle"

4. If you don't want the message pop-out again, please go to the settings item below and disable "Obstacle detection" function.

   "Settings" > "Advanced" > "Flip camera features" > "Obstacle detection"

(If you don't see this option in the Settings, please upgrade the device firmware to the latest version)

 

Version history
Last update:
‎03-01-2023 11:18 PM
Updated by: