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Knowledge Base Articles

[Phone] How to fix the OTG function issues

[Phone] How to fix the OTG function issuesIf your ASUS phone cannot use the OTG (On-The-Go) function properly, you can follow these steps to troubleshoot and resolve the issue: 1.Check device connection:Confirm that the USB device you want to connect...

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[Phone] How to fix the ROG Phone TwinView Dock problems

[Phone] How to fix the ROG Phone TwinView Dock problemsIf the TwinView Dock is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check for Foreign Objects    Inspect and clean the USB Type-C ports on both the TwinView Dock...

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[Phone] How to fix the WiGig Dock Malfunction

[Phone] How to fix the WiGig Dock MalfunctionIf the WiGig Dock cannot connect or function properly, you can try the following steps to troubleshoot the issue:Connect the power adapter and turn on the power, ensuring the LED power indicator lights up....

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[Phone] ROG Phone-Lighting-Armor-Case malfunction

[Phone] ROG Phone-Lighting-Armor-Case malfunctionIf the Lighting Armor Case is malfunctioning, you can try the following steps to troubleshoot the issue:Check if the NFC function on your phone is enabled.Remove and reassemble the phone to ensure it i...

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[Phone] How do I use Speed Shot when taking a photo

[Phone] How do I use Speed Shot when taking a photoAccelerated capture response. Useful for capturing moving objects.  *InstaTake, Burst, and Countdown timer are not supported when Speed Shot is turned on.   1. Open Camera app. 2. Swipe down on the s...

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[Phone] How do I use Photo Vibe when taking a photo?

[Phone] How do I use Photo Vibe when taking a photo? Photo Vibe consist of five options: Default, Rich & Warm, Soft & Warm, Vivid Cool, Gentle Cool.  You can apply a Photo Vibe using any of the following methods:  Camera Photo Mode1. Open Camera app....

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[Phone] How do I use AniMe Play?

[Phone] How do I use AniMe Play?A. How do I access AniMe Play? There are two ways to access AniMe Play:  1. Tap the AniMe Play app icon on launcher.  2. Tap Armoury Crate > Console > AniMe Vision > AniMe Play.  Tap a game, flip the phone to the back,...

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[Phone] Update on Game Genie Malfunction and Solutions

[Phone] Update on Game Genie Malfunction and SolutionsOn December 11, 2024, at 3:30 PM, ASUS released an update to enhance the Game Genie app by expanding its supported game list. Unfortunately, an unexpected error occurred during the update process,...

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[Phone] How do I create and use a Private space?

[Phone] How do I create and use a Private space? Private space is a new feature introduced in Android 15. You can create a Private space to store apps, personal photos and other sensitive files that require privacy. When you lock a Private space, you...

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Product warranty expiration date is on weekend or public holiday

Product warranty expiration date is on weekend or public holidayIf the warranty expiration date is on a weekend or public holiday, the warranty expiration date will then be postponed until the following business day (postponed policy may vary by regi...

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[Phone] How to Fix Abnormal Vibration Function

[Phone] How to Fix Abnormal Vibration FunctionIf your ASUS phone's vibration function is abnormal, you can try the following steps to troubleshoot the possible issue: 1. Restart the phone:Sometimes a simple restart can resolve many temporary issues. ...

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[Phone] How to fix Abnormal Battery Drain issues

[Phone] How to fix Abnormal Battery Drain issuesIf you experience abnormal battery drain, you can try the following steps to troubleshoot the issue: 1. Check Battery Usage: Open Settings -> Battery -> See which apps are consuming a lot of power. If y...

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[Phone] How to fix AirTriggers problems

[Phone] How to fix AirTriggers problemsIf the AirTriggers function is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the AirTriggers function is enabled in the system settings. Open Settings -...

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[Phone] How to fix Aura System Lighting Display Issues

[Phone] How to fix Aura System Lighting Display IssuesIf the Aura LED display is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the Aura RGB LED function is enabled in the system settings. Ope...

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[Phone] How to fix the LED Indicator problems

[Phone] How to fix the LED Indicator problemsIf your ASUS phone's LED indicator is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the LED indicator is enabled in the system settings. Open Sett...

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[Phone] How to fix the AniMe Vision Back Cover Display Issues

[Phone] How to fix the AniMe Vision Back Cover Display IssuesIf your ASUS ROG Phone's AniMe Vision is malfunctioning, you can try the following steps to troubleshoot the issue: 1.Check Settings: Check that the AniMe Vision is enabled in the system se...

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[Phone] How to fix the USB Port problems

[Phone] How to fix the USB Port problemsIf the USB port is malfunctioning, you can follow these steps to check: 1. Clean the USB Port: Use a soft-bristle toothbrush to remove dust and dirt from the port. Note: Do not insert metal objects into the por...

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