04-16-2023 07:15 AM
Sometime in the beginning of 2023, my external USB C monitor stopped waking up when I login to my X13 from sleep/lock mode. Unplugging the USB C connector and replacing it restores signal to the external USB C monitor. Same behavior for both the USB C ports on the left or right.
It was working perfectly fine before, so I suspect some recent software updates broke it. Any clues? Solutions appreciated.
04-18-2023 07:07 PM - edited 04-18-2023 07:08 PM
@kejgoh
Please kindly provide the information below so that we can better assist you.
1. The full model name of the laptop.
2. Currently used BIOS version, operating system build version version, graphics card driver version. (Are all updated to the latest?)
3. Have you tried removing the graphics card driver and reinstalling it?
Thank you.
[Notebook] How to check the model name and BIOS version
Which version of Windows operating system am I running?
04-19-2023 06:16 AM
Model: ROG Flow X13 GV301QC
Firmware: GV301QC.413 Release date: 20221003
Edition Windows 11 Home
Version 22H2
Installed on 7/11/2022
OS build 22621.1555
Experience Windows Feature Experience Pack 1000.22640.1000.0
APU - AMD Radeon(TM) Graphics - Primary/Integrated
VRAM - 512 MB - LPDDR4 1600 MHz
Software Version - 10.21.40031.0
Driver Version - 21.40.18.15-220318a-377732C-Asus
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01515
OpenGL® Version - 29.20.11000.14802
AMD Audio Driver Version - 10.0.1.23
Vulkan™ Driver Version - 2.0.204
Vulkan™ API Version - 1.2.196
Windows Version - Windows 11 (64 bit)
04-19-2023 06:53 AM
Uninstalled and reinstalled the graphics driver below and restarted but still the same. Did not solve the issue.
Graphic_DCH_ROG_NVIDIA_Z_V30.0.15.1278_28164.exe
04-19-2023 05:48 PM - edited 04-19-2023 05:49 PM
@kejgoh
If you replace the TYPE-C cable with a different one or connect it to a different display, does the problem still persist? Also, could you please provide the brand and model of the TYPE-C cable and external display currently being used? Sorry for any inconvenience it may be caused.