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Space edition heating, sleep/hibernate not working and auto login for the first power up.

bmcalex
Star I
System: Windows 11
Battery or AC: Both
Model: UX5401ZAS Space edition
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description: The laptop gets hot when I choose sleep mode or hibernate on both battery and plugin.
I tried to stop all unnecessary service including all ASUS service but no avail.
Actually sleep and hibernate is simply fake as the HDD LED still has activity and when I open the laptop lid it is instantly on even on hibernate.

Also when I power on the laptop for the very first time it login automatically to Windows although I have a finger print and a PIN password. This is a serious problem for me and it never happened with any laptop I had before.
I regret buying Zenbook space edition over the Apple M2 or even M1 mac.
I switched back to my old MacBook pro laptop till these issues are fixed or get rid of the laptop anytime soon.
21 REPLIES 21

Falcon_ASUS
Moderator
Moderator
bmcalex

https://zentalk.asus.com/en/discussion/comment/231164#Comment_231164

Could you please elaborate?!

What am I supposed to look for?


View post
@bmcalex
Have you updated the BIOS and system to the latest?

bmcalex
Star I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/231256#Comment_231256

@bmcalex

Have you updated the BIOS and system to the latest?


View post
Yes I updated both to the latest versions.

Falcon_ASUS
Moderator
Moderator
bmcalex

https://zentalk.asus.com/en/discussion/comment/231279#Comment_231279

Yes I updated both to the latest versions.


View post
@bmcalex
Could you please provide me the BIOS version, system version and graphics card driver version you are currently using? Also, if it is checked by MyASUS, are there any errors?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running?[Notebook] MyASUS - System Diagnosis | Official Support | ASUS Global

bmcalex
Star I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/231563#Comment_231563

@bmcalex

Could you please provide me the BIOS version, system version and graphics card driver version you are currently using? Also, if it is checked by MyASUS, are there any errors?

https://www.asus.com/support/FAQ/1030673/

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

https://www.asus.com/support/FAQ/1045716


View post

Firmware:
Release date 20220621
Version UX5401ZAS.304
System Model Zenbook UX5401ZAS_UX5401ZAS
BIOS Version/Date American Megatrends International, LLC. UX5401ZAS.304, 21/06/2022

System:
Edition Windows 11 Home Single Language
Version 21H2
Installed on ‏12/‏08/‏2022
OS build 22000.1042
Experience Windows Feature Experience Pack 1000.22000.1042.0

Graphics:
Driver provider Intel Corporation
Driver date 10/01/2022
Driver version 30.0.101.1298

I will update Windows now to 22H2 which is available now although I doubt it will fix my issues!

FongPoui
Rising Star II
@bmcalex
"I will update Windows now to 22H2 which is available now although I doubt it will fix my issues!"
I am waiting to see if you will get the same error code as mine: 0Xc000005!!!