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AC adapter doesn't work (2-year-old Zenbook in otherwise good condition)

dmshurjendu
Star I

Hi, 

My Zenbook AC adapter (pin) refuses to charge (it's currenty at 38% an draining fast). My question is this: is there another AC adapter, COMPATIBLE with the Zenbook (UX562UG_Q508UG) which uses a USB-c port? I would be much more comfortable with a USB-c AC adapter because it fits in its power jack snugly and deformation of an input pin would be unlikely, even with prolonged use. 

 

To repeat, I just want to know if there is a propriety USB-c AC adapter which works with the Zenbook AC adapter (US562UG_Q508UG), one that I can buy. I've looked on Amazon and keep seering AC adapters which are advertized as working for a number of different brands (Dell, Acer, Lenovo, etc. and ASUS) but I want to be sure of what I get.

Thanks so much for your time.

 

~ Shurjendu 

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@dmshurjendu 
Regrettably, from our standpoint, we do not recommend using third-party chargers or adapters. If you are experiencing issues with your charger, we suggest contacting your local customer service to find out where you can purchase a replacement.
The following is the contact information:
https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.