Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

[SeoulSeeker]

System: Zenbook Duo
Battery or AC: AC
Model: UX482
Frequency of occurrence: 50+ times per day
Reset OS: Already reset OS, did not work.
Screenshot or video: Attached Reliability Monitor Reports
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Detailed description：Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation
Both issues are incredibly frequent. Like, every 5 minutes or so.
By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.
I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.
I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.
Any suggestions would be greatly appreciated.

[SeoulSeeker]

betsylitwin

I just bought a refurbished ZenBook Duo through Amazon (have had it less than a week) and have no idea how the thing works; I am having the restart issue on the Screenpad+, as well. Do I need to return it for updates, or is it easy enough for me to update these bits myself? (I can follow instructions and am fairly computer literate...)

It hasn't frozen on me yet, that I know of, but I'd sure like to make sure that doesn't happen, if I can!

@SeoulSeeker , have your software upgrades seemed to fix the issue?

Thanks!

View post

The issue has not been fixed, that's why I am posting in this thread. Will update you if I find a solution though.

[zerouniverse]

This is exactly what's happening to me as well. Adobe illustrator seems to contribute to it happening. Such a fine laptop but all this dumb bugs in the software is really taking the shine out of owning one of these.
So this discussion is for the model UX482.
Well, it's also happening on the new one - UX8402ZE. Great.... just great.

[SeoulSeeker]

zerouniverse

This is exactly what's happening to me as well. Adobe illustrator seems to contribute to it happening. Such a fine laptop but all this dumb bugs in the software is really taking the shine out of owning one of these.

https://us.v-cdn.net/6031231/uploads/2AERQPFHNP7N/petal-20220903-191457.mp4

So this discussion is for the model UX482.

Well, it's also happening on the new one - UX8402ZE. Great.... just great.

View post

Well, for whatever its worth, it started happening to me quite recently, so my suspicion is that one of the recent updates is to blame. I am not using adobe illustrator - but the issue seems more frequent when I am actually using the screenpad. If I'm not interacting with it it still happens occasionally, but not as frequently.
The more reports there are of similar issues, the sooner ASUS is aware and can fix the bugs.
If this post doesn't result in a resolution I will end up sending it in to the local repair center and see if they can do anything.

[Falcon_ASUS]

Hi all
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

Hi all
Please provide the information below so that we can better assist you.
1. model name:
2. OS version:
Which version of Windows operating system am I running?3. intel VGA driver version:
4. ASUS ScreenXpert Interface driver version:
5. ScreenXpert app version:
Sorry for any inconvenience it may be caused.