Asus Splendid always crash on startup (Windows 10 and 11)

[zarocs]

System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   064b
Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a

Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

[zarocs]

Yesterday I updated my BIOS to latest version 308. Then I tried to update ASCI to V3.1.3.0. Still same result.
I immediately reverted to V3.0.22.0, so no error today.

[brunoluong]

zarocs

Yesterday I updated my BIOS to latest version 308. Then I tried to update ASCI to V3.1.3.0. Still same result.

I immediately reverted to V3.0.22.0, so no error today.

View post

308 is not the most recent Bios, Mine is 311.
Also my graphic card is Intel XE and I turn off Windows Video HDR.

[zarocs]

brunoluong

https://zentalk.asus.com/en/discussion/comment/213013#Comment_213013

308 is not the most recent Bios, Mine is 311.

Also my graphic card is Intel XE and I turn off Windows Video HDR.

View post

For my laptop 308 is the latest, dated 2022/05/06. Dual graphic, Intel Iris Xe and Nvidia GF MX330.

[RAJU_MSC_MATHEM]

zarocs

https://zentalk.asus.com/en/discussion/comment/213071#Comment_213071

For my laptop 308 is the latest, dated 2022/05/06. Dual graphic, Intel Iris Xe and Nvidia GF MX330.

View post

i don't have your model laptop, but I have installed Asus SCI V3.1.3.0. no single crash on Windows 11 build no 22000.675.
You have rolled back to SCI V3.0.22.0, go to the AsusSplendid.exe app location, check that application is digitally signed by Asus and Microsoft.
see a screenshot

[zarocs]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/213127#Comment_213127

i don't have your model laptop, but I have installed Asus SCI V3.1.3.0. no single crash on Windows 11 build no 22000.675.

You have rolled back to SCI V3.0.22.0, go to the AsusSplendid.exe app location, check that application is digitally signed by Asus and Microsoft.

see a screenshot

View post

Hi Raju,
I'm at V3.0.22.0, and my AsusSplendid.exe is indeed signed by Asus and Microsoft.


Could you please check your Reliability Monitor to make sure that AsusSplendid did not crash in the background. Because in my case, no crash dialog appear.