Asus Splendid always crash on startup (Windows 10 and 11)

[zarocs]

System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   064b
Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a

Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

[brunoluong]

BDCTV

https://zentalk.asus.com/en/discussion/comment/212765#Comment_212765

I have tried to turn Truu2Life On and Off several times. It does nothing, Splendid always crashed. ASUS got lousy programmers who just do not know how to fix the bugs.

View post

Too bad, it solves the issue on my side, I reboot several times and Aplendid did not crash anymore. Note that my ASUS System Control Interface V3.1.3.0 is more recent than yours.

[zarocs]

Today, Asus System Control Interface in my laptop got updated by itself to V3.1.3.0 without me opening MyASUS. And I can confirm, this version still causing Splendid to crash.

Rolling back to V3.0.22.0 immediately.

[zarocs]

brunoluong

https://zentalk.asus.com/en/discussion/comment/212789#Comment_212789

Too bad, it solves the issue on my side, I reboot several times and Aplendid did not crash anymore. Note that my ASUS System Control Interface V3.1.3.0 is more recent than yours.

View post

I tried to turning on Tru2Life and restart, but nothing changes. Still having crashes. I noticed that this version 3.1.3.0 causing more than one Splendid crashes per Windows startup. Previous version only causing one crash per startup.

[brunoluong]

zarocs

https://zentalk.asus.com/en/discussion/comment/212792#Comment_212792

I tried to turning on Tru2Life and restart, but nothing changes. Still having crashes. I noticed that this version 3.1.3.0 causing more than one Splendid crashes per Windows startup. Previous version only causing one crash per startup.

View post

Can you post the "View technical details" of the crashes?

[zarocs]

brunoluong

https://zentalk.asus.com/en/discussion/comment/212799#Comment_212799

Can you post the "View technical details" of the crashes?

View post

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_5e38ce8081e93b46\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.25.0
Application Timestamp:   624fa718
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   9866
Additional Information 4:   9866dc85cba80561e9286f664509ff12

Extra information about the problem
Bucket ID:   d032ffced5e464dbc334fd9b6783a3ca (1384009829408023498)