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Asus vivobook x571gt screen tearing

Zuzana
Star I

Hello, when the first windows 11 update cane out i downloaded it and since then my laptop has been having issues. First thing i noticed was a little screen tear asus logo not showing up on startup. I had to changed my framerate to 60hz from 144 to fix the screen tearing. When after a while i wanted to go back to 144hz screen had a tear on top and everything under it was black. So I just kept my framerste 60hz. After that everything was okay but it seems like it started just getting worse and few days ago i wanted to use windows troubleshoot but my screen was tear like before eith most of the screen being black. Also when i startup my laptop the there are some new scrathes everyday and also sometimes a screen tear. Another issue i got just few days ago was also on a game Valorant where i have also screen tearing when i move. This wasnt there like one week ago. On the photo you can see my troubleshoot screen being completely black with just the line visible on top.

20240808_004904.jpg

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Zuzana 
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.