Asus Splendid always crash on startup (Windows 10 and 11)

[zarocs]

System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   064b
Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a

Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

[BDCTV]

zarocs

https://zentalk.asus.com/en/discussion/comment/210097#Comment_210097

I'm sorry, but that's not an option. As I mentioned, version 3.0.22.0 works flawlessly. I'm not going to reset my system just to try this.

While doing research upon this matter, I found very similar problem in this thread: https://zentalk.asus.com/en/discussion/57239/splendid-crashing-on-windows-11

That thread has been closed, and there is no clue whether the problem is solved or not.

View post

zarocs

https://zentalk.asus.com/en/discussion/comment/210097#Comment_210097

I'm sorry, but that's not an option. As I mentioned, version 3.0.22.0 works flawlessly. I'm not going to reset my system just to try this.

While doing research upon this matter, I found very similar problem in this thread: https://zentalk.asus.com/en/discussion/57239/splendid-crashing-on-windows-11

That thread has been closed, and there is no clue whether the problem is solved or not.

View post

No, the problem was not resolved. After back and forth for several weeks and providing the log files as requested, I was told that Technical Depart confirms there are no crashes. Reset your system.
I am not going to reset the system. Version 3.0.22.0 works therefore the fault is in versions 3.1.x.x and also 3.1.2.0. Instead of resetting the system, I will rather trash the MyASUS, which has some nice features but is not required for Windows 11.

[zarocs]

BDCTV

https://zentalk.asus.com/en/discussion/comment/210160#Comment_210160

https://zentalk.asus.com/en/discussion/comment/210160#Comment_210160

No, the problem was not resolved. After back and forth for several weeks and providing the log files as requested, I was told that Technical Depart confirms there are no crashes. Reset your system.

I am not going to reset the system. Version 3.0.22.0 works therefore the fault is in versions 3.1.x.x and also 3.1.2.0. Instead of resetting the system, I will rather trash the MyASUS, which has some nice features but is not required for Windows 11.

View post

Hi BDCTV,
Thanks for confirming. I believe many systems are affected, but since no crash dialog popped out (at least in my system), I bet people aren't aware that there is something wrong with their system.
I strongly suggest Tech Dept to check the reliability monitor, since in my case no dialog appear when the crash happened. Maybe because it happens before Windows GUI loads up.

[BDCTV]

zarocs

https://zentalk.asus.com/en/discussion/comment/210892#Comment_210892

Hi BDCTV,

Thanks for confirming. I believe many systems are affected, but since no crash dialog popped out (at least in my system), I bet people aren't aware that there is something wrong with their system.

I strongly suggest Tech Dept to check the reliability monitor, since in my case no dialog appear when the crash happened. Maybe because it happens before Windows GUI loads up.

View post

Hi Zarcos,
In my case, I get a Splendid crash dialog box at the startup. I notice in the Event Viewer, which points to a buggy AsusTru2Life.dll. ASUS has removed version 3.0.22 from their website. I, unfortunately, deleted the version 3.0.22 installer. I will soon trash the MyASUS, as with the latest drivers, it is nothing more than a piece of junk. The Technical support solution to reset the system is a laughable naive answer.
Faulting application name: AsusSplendid.exe, version: 2.1.24.0, time stamp: 0x62259377
Faulting module name: AsusTru2Life.dll, version: 4.0.7.5, time stamp: 0x62037bcd
Exception code: 0xc0000005
Fault offset: 0x00000000000026e3
Faulting process id: 0x0x300C
Faulting application start time: 0x0x1D84B933D3A80CB
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusTru2Life.dll
Report Id: eca0e1a3-b63d-449c-b074-1990ef1a6c7d
Faulting package full name: 
Faulting package-relative application ID: 

[zarocs]

BDCTV

https://zentalk.asus.com/en/discussion/comment/210894#Comment_210894

Hi Zarcos,

In my case, I get a Splendid crash dialog box at the startup. I notice in the Event Viewer, which points to a buggy AsusTru2Life.dll. ASUS has removed version 3.0.22 from their website. I, unfortunately, deleted the version 3.0.22 installer. I will soon trash the MyASUS, as with the latest drivers, it is nothing more than a piece of junk. The Technical support solution to reset the system is a laughable naive answer.

Faulting application name: AsusSplendid.exe, version: 2.1.24.0, time stamp: 0x62259377

Faulting module name: AsusTru2Life.dll, version: 4.0.7.5, time stamp: 0x62037bcd

Exception code: 0xc0000005

Fault offset: 0x00000000000026e3

Faulting process id: 0x0x300C

Faulting application start time: 0x0x1D84B933D3A80CB

Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusTru2Life.dll

Report Id: eca0e1a3-b63d-449c-b074-1990ef1a6c7d

Faulting package full name: 

Faulting package-relative application ID: 

View post

Hi BDCTV,
Perhaps in tech dept laptop, the dialog didn't appear as in my case, and they didn't bother to check the reliability monitor or the event viewer.
Unfortunately I still have to keep MyASUS to switch battery charging mode. So, everytime I opened MyASUS, I have to roll back ASCI driver from the device manager.
I still keep V3.0.22.0 in case the roll back in device manager doesn't work.

[BDCTV]

zarocs

https://zentalk.asus.com/en/discussion/comment/210897#Comment_210897

Hi BDCTV,

Perhaps in tech dept laptop, the dialog didn't appear as in my case, and they didn't bother to check the reliability monitor or the event viewer.

Unfortunately I still have to keep MyASUS to switch battery charging mode. So, everytime I opened MyASUS, I have to roll back ASCI driver from the device manager.

I still keep V3.0.22.0 in case the roll back in device manager doesn't work.

View post

I see no further activity or response from ASUS. Does it mean, ASUS insists that ASCI has no crash problem?