UM425UA - Windows 10 and 11 crashing with Kernel Power 41 error when getting back from sleeping mode
vargadomonkos2002
Level 1
- System: Windows 10 Home (latest)
- Battery or AC: battery
- Model: UM425UA
- Frequency of occurrence: most of the time
- Reset OS: tried with downgrade to Win 10 from Win 11 but the issue still happens
- Screenshot or video:
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Detailed description：
When I'm closing my laptop it's turn to sleeping mode. When I open it again to use it after I unlock my user with Windows Hello the windows crash with blue screen. I checked the event log and I found that the crash occured by the Kernel Power 41 error. I had Windows 11 before, but I reinstalled the Windows 10 but the problem still happens. What should I do now? Thanks for your answares in advance. Have a nice day.
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Comments
@vargadomonkos2002
Is the SSD you installed originally provided to you by us?
If you cannot confirm whether it is caused by SSD or other hardware failure, I would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I've got the original SSD in my laptop. I think there is the time to bring it to service center. But actually I don't know when I'm able to do that, because I can not work without my laptop.
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