UM425UA - Windows 10 and 11 crashing with Kernel Power 41 error when getting back from sleeping mode

edited November 12 in ZenBook
  1. System: Windows 10 Home (latest)
  2. Battery or AC: battery
  3. Model: UM425UA
  4. Frequency of occurrence: most of the time
  5. Reset OS: tried with downgrade to Win 10 from Win 11 but the issue still happens
  6. Screenshot or video:


Detailed description:

When I'm closing my laptop it's turn to sleeping mode. When I open it again to use it after I unlock my user with Windows Hello the windows crash with blue screen. I checked the event log and I found that the crash occured by the Kernel Power 41 error. I had Windows 11 before, but I reinstalled the Windows 10 but the problem still happens. What should I do now? Thanks for your answares in advance. Have a nice day.


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