Zenbook flip - Bluetooth not working - error code 52 - help needed

jeromedevossejeromedevosse Level 1
edited September 22 in ZenBook
  1. System: Windows 10 64 bits
  2. Battery or AC: AC
  3. Model: UX360UAK
  4. Frequency of occurrence: Always
  5. Reset OS: didn't reinitate windows because it was installed by default and I don't know where is the key
  6. Screenshot or video:

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Detailed description:

My bluetooth doesn't work.

When i open bluetooth manager, I don't have the button activate / desactivate (same from control panel)

In device manager it is written as not working - error code 52.

I did update the driver with Asus website, restart my computers various time

I did try to update the bios with WinFlash from Asus website, it said my bios is last version and didn't let me.

Because from months I cannot update my windows, I got each time an error saying that the update could not happen and modification are rolled back. I checked online and erased those files in:

C:\Windows\SoftwareDistribution\Download

Today I have two problems:

Major: Bluetooth doesn't work.

Minor: Windows doesn't update


Thank for your help


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