Zenbook flip - Bluetooth not working - error code 52 - help needed

[jeromedevosse]

System: Windows 10 64 bits
Battery or AC: AC
Model: UX360UAK
Frequency of occurrence: Always
Reset OS: didn't reinitate windows because it was installed by default and I don't know where is the key
Screenshot or video:
========================
Detailed description：
My bluetooth doesn't work.
When i open bluetooth manager, I don't have the button activate / desactivate (same from control panel)
In device manager it is written as not working - error code 52.
I did update the driver with Asus website, restart my computers various time
I did try to update the bios with WinFlash from Asus website, it said my bios is last version and didn't let me.
Because from months I cannot update my windows, I got each time an error saying that the update could not happen and modification are rolled back. I checked online and erased those files in:
C:\Windows\SoftwareDistribution\Download
Today I have two problems:
Major: Bluetooth doesn't work.
Minor: Windows doesn't update

Thank for your help

[Falcon_ASUS]

jeromedevosse

1. System: Windows 10 64 bits
2. Battery or AC: AC
3. Model: UX360UAK
4. Frequency of occurrence: Always
5. Reset OS: didn't reinitate windows because it was installed by default and I don't know where is the key
6. Screenshot or video:

========================

Detailed description：

My bluetooth doesn't work.

When i open bluetooth manager, I don't have the button activate / desactivate (same from control panel)

In device manager it is written as not working - error code 52.

I did update the driver with Asus website, restart my computers various time

I did try to update the bios with WinFlash from Asus website, it said my bios is last version and didn't let me.

Because from months I cannot update my windows, I got each time an error saying that the update could not happen and modification are rolled back. I checked online and erased those files in:

C:\Windows\SoftwareDistribution\Download

Today I have two problems:

Major: Bluetooth doesn't work.

Minor: Windows doesn't update

Thank for your help

Zenbook flip - Bluetooth not working - error code 52 - help needed

@jeromedevosse
Please try the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - How to fix the Bluetooth connection issue | Official Suppor...Sorry for any inconvenience it may be caused. 

[jeromedevosse]

Hi Falcon_ASUS ,
I did follow the troubleshooting as described and unfortunately none of the actions helped.
I didn't manage to update the bios from windows desktop.
Thank you if you could read my problem description and the steps already tried for supported in order to identify new options for problem solving.

[jeromedevosse]

Finally I reinitiated my windows from Restore function.
It erased all my programmed files and configuration but it works.

[Falcon_ASUS]

jeromedevosse

Finally I reinitiated my windows from Restore function.

It erased all my programmed files and configuration but it works.

View post

@jeromedevosse
Okay. thanks for the update.