FN + Up/Down keys no longer change brightness of the keyboard on Asus TUF A15 FA506QM
MoltenAlex
Level 1
in Others
- System: Windows 11 Home 64bit
- Battery or AC: Both
- Model: FX506QM - HN052
- Frequency of occurrence: Always
- Reset OS: Haven't tried
- Screenshot or video:
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Detailed description：
Since a few month ago I haven't been able to change brightness of the keyboard on Asus TUF A15 FA506QM with default FN + Up/Down arrow keys.
Updating BIOS changed nothing
Also serial number in BIOS seems to have been changed to a wrong one: SSN123456789012345
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@MoltenAlex
Please check your PM.
Thank you.
Hi @Falcon_ASUS
I have the same issue on my FA506QR, it's been a year I'm hoping for an update to fix it to nothing so I've decided to look for it.
I don't have the weird serial number issue, as it was fixed when I registered my computer on MyAsus with the help of one of your colleague.
Could you help me with that ?
Thanks
@timothee.boyer
If your model is FA506QR, then I think your problem should be different from OP.
If you have problems using hotkeys, I suggest you refer to the following FAQ for troubleshooting.
Sorry for any inconvenience it may be caused.
@Falcon_ASUS
The problem might be different but the result is the exact same, all my hotkeys are working fine except the Fn+up/down to adjust the brightness of the keyboard's backlight.
Unfotunately the troubleshooting didn't help...
If you have any other ideas, I'm happy to hear about it !
Thanks
@timothee.boyer
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.
@Falcon_ASUS
Will do, thanks a lot !