ASUS Zenbook Flip S UX371 (11th Gen Intel) build-in speaker Audio cracklings

Jacky0143Jacky0143 Level 1

It was sent to the ASUS Royal Club for repair in May, and the problem still cannot be solved. The engineer said that the test is normal, but there is still a cracking sound. Later, the system was restored to the factory state by myself. At this time, the audio driver version was V6.0.9231.1_24321, and the Build-in Speaker was working normally. After rebooting one day, the crackling sound appeared again.

  1. System: Windows 11 Pro 21H2 OS Build 22000.708
  2. Battery or AC: Both
  3. Model: ASUS Zenbook Flip S UX371 (11th Gen Intel)
  4. Frequency of occurrence: everytime use build-in speaker
  5. Reset OS: yes
  6. Screenshot or video:
  7. Error Driver version Realtek audio V6.0.9319.1

Detailed description:

The sound generation time point,

currently observed, usually occurs when the Speaker is powered on. In the absence of any signal, once the system generates a sound signal, the Build-in Speaker will turn on when it receives the signal, and a crackling sound will be produced at this time, but when continue to play the sound signal and it will sound normally.

The Build-in Speaker seems to turn itself off, at which point it starts to crackle again.

And if the sound signal is short, such as the system warning sound, the crackling sound when the Build-in Speaker is turned on will overlap with the system warning sound, resulting in only noise and no system warning sound.

Using the built-in speaker test function, when the left and right channels are switched, there will be a crackling sound at the beginning and end of the switch.


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