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Zenfone 8 Proximity Sensor

immelmanj
Star I

‎04-22-2022 01:27 AM

Hi,
My proximity sensor is non-functional.
I have confirmed via the SMMI test that it doesn't react at all at any of the distances.
I believe this has been the case since the latest update.
screenshot-20220422-102559217-281-29.jpg

Damn frustrating when the phone starts doing whatever as it touches your ear/face during a phonecall...

Any advice?
0 Kudos
36 REPLIES 36

the_G
Star III

‎04-23-2022 01:33 AM

I'm looking at downgrading from Android 12 back to 11, it wasnt so bad with 11

0 Kudos

immelmanj
Star I

‎04-23-2022 07:39 AM

Is that an option?
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Rellibs
Star I

‎04-28-2022 11:08 AM

Same here, confirmed with the hardware test and it occurs at least with regular phone calls and WhatsApp calls. I'm not hundred-percent sure when this started but I assume this is a firmware/os bug and not a hardware failure? Would appreciate any comments/status updates from Asus on this matter. @Gustav_ASUS or anyone?
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kvasnicka_marce
Star III

‎04-28-2022 12:38 PM

I have the same, the screen flashes during a call. It didn't happen to me on another phone, it's a problem to solve? Annoying thing when I open other applications. Please help Asus.
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