Black Screen
jalaltariq
Level 1
- System:
- Battery or AC:
- Model: CX1500CN
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
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Detailed description：Device will not power on. Device shows steady white indicator light. Have tried most generic troubleshooting steps. Screen will flash opening clamshell but immediately goes black. If unplugged and plugged back in, the indicator light will blink orange for a second. Any ideas?
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@jalaltariq
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused.
On selecting Fast Boot , screen goes black on every start. Earlier the service center told that it is a window-10 problem so i disabled the fast boot. but now window has been upgraded to Window-11 even fast boot is not working, i mean on selecting fast boot option , again screen goes black. I understand it is your hardware problem. Please suggest.
I think it's not a hardware problem. Black screen comes due to corrupted graphics driver.
If you installed a custom graphics driver created by Asus means , then uninstall this graphics driver completely and restart windows. And install the graphics driver developed by Intel or AMD.
it is not happening all the time , it happens only when i select fast boot option.
Do this, drain the battery power completely off. then remove all externally connected devices cables , charger, then press and hold the power button for 120 seconds , then release the button.
connect the charger , charge the battery for 30 minutes , goto bios , reset the bios settings to default. save and exit.
go to bios , custom the bios as per your needs , save and exit and start widows.
If possible record complete video using smartphone and then upload video in online storage like asus webstorage or to googledrive, then share the link here