UX582 audio issue

sashidesashide Level 1
edited February 25 in ZenBook
  1. System: Windows 11 64bit
  2. Battery or AC: Ac/Batt
  3. Model: UX582HS
  4. Frequency of occurrence: all the time
  5. Reset OS: yes
  6. Screenshot or video:

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Detailed description:I have the brand new zenbook ux582hs model, with the 3080gpu and 11th gen i9 1190H/32gig of RAM. So i received the laptop and left for an international trip immediately. There is a serious issue with the audio on this laptop. I've updated/reinstalled all drivers, but audio will not play out of the speakers. I just hear faint static when theres supposed to be audio. I've also reinstalled windows.. It doesn't sound like a physical issue, but a software/driver issue. I know I can return the laptop under warranty and get t his resolved, but I am traveling overseas and wont be back for a few months. In the meanwhile, i'm trying to trouble shoot this issue.


Does ANYONE have any idea why the speakers won't play out? Just fyi, if I plug in a headphone via headphone jack, audio is playing thru headphones, and likewise with bluetooth. But the physical speakers will not play back any audio, just some crackling (faint).

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