UX582 audio issue

sashidesashide Level 1
edited February 25 in ZenBook
  1. System: Windows 11 64bit
  2. Battery or AC: Ac/Batt
  3. Model: UX582HS
  4. Frequency of occurrence: all the time
  5. Reset OS: yes
  6. Screenshot or video:


Detailed description:I have the brand new zenbook ux582hs model, with the 3080gpu and 11th gen i9 1190H/32gig of RAM. So i received the laptop and left for an international trip immediately. There is a serious issue with the audio on this laptop. I've updated/reinstalled all drivers, but audio will not play out of the speakers. I just hear faint static when theres supposed to be audio. I've also reinstalled windows.. It doesn't sound like a physical issue, but a software/driver issue. I know I can return the laptop under warranty and get t his resolved, but I am traveling overseas and wont be back for a few months. In the meanwhile, i'm trying to trouble shoot this issue.

Does ANYONE have any idea why the speakers won't play out? Just fyi, if I plug in a headphone via headphone jack, audio is playing thru headphones, and likewise with bluetooth. But the physical speakers will not play back any audio, just some crackling (faint).


This discussion has been closed.