My laptop fingerprint is not working

edited September 30 in VivoBook
  1. System: vivobook
  2. Battery or AC: both
  3. Model: x512fL
  4. Frequency of occurrence: continues
  5. Reset OS: windows 10
  6. Screenshot or video:

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Detailed description:i have bought the laptop a week ago and using its Windows hello feature specially fingerprint. Now its showing that fingerprint driver and camera driver is not compatible plzz help me.

I had made a recovery drive when bought the laptop and use that to recover its all setting still its not working

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