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expertbook B9403 Series 1, gaze correction not working

Andrew2
Star I

2 weeks ago

Hi, new expertbook B9403 Series 1, gaze correction not working.  this laptop does not support this function or what can it be?

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3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

2 weeks ago

@Andrew2 
Could you please provide the full model of the laptop you are using?
[Windows 11/10] How to check the model name and BIOS version
Additionally, could you specify which software or website you are referring to for 'gaze correction'? 
Please also describe the complete scenario in which you encountered the issue. 
Thank you.

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Andrew2
Star I

2 weeks ago

ExpertBook B9403CVAR. In MyAsus aplication i turn on Gaze Corretion, then i use standart Camera app to record video to check if it works. but its not work, even in MyAsus there is preview and its not work.

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Falcon_ASUS
Moderator
Moderator
In response to Andrew2

2 weeks ago

@Andrew2 
I have sent you a message. Please provide me with the current BIOS version, system version, OS build, and MyASUS version of your laptop through the message. Additionally, please provide the following files, thank you.

C:\ProgramData\ASUS\ASUS System Control Interface\log

C:\Users\xxxxx\AppData\Local\Packages\B9ECED6F.ASUSPCAssistant_qmba6cd70vzyy\LocalState\log

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