System software issue

edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00TD
  2. Firmware Version:PKQ1.WW_Phone-16.2017.2002.061-20200219
  3. Rooted or not: No
  4. Frequency of Occurrence: Daily
  5. APP Name & APP Version (If your issue relates to the app): System software issue

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


It happens daily when I open an app by mistake or open a wrong app by mistake and to close it I tap button to open background running apps .

It's very irritating screen hangs for 15-20 seconds and then a dialogue box as shown below comes.

Please fix it ASAP it's now happening very frequently.


  • This happens to a lot of users and started happening since Pie upgrade last year. Asus never acknowledged it neither they tried to fix the same. They always replied to visit service center for a check up of the devices. It might be caused due to a hardware malfunction for a particular batch.

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.