System software issue

edited September 30 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00TD
  2. Firmware Version:PKQ1.WW_Phone-16.2017.2002.061-20200219
  3. Rooted or not: No
  4. Frequency of Occurrence: Daily
  5. APP Name & APP Version (If your issue relates to the app): System software issue

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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It happens daily when I open an app by mistake or open a wrong app by mistake and to close it I tap button to open background running apps .

It's very irritating screen hangs for 15-20 seconds and then a dialogue box as shown below comes.

Please fix it ASAP it's now happening very frequently.


Comments

  • BlueHuntBlueHunt Level 3

    This happens to a lot of users and started happening since Pie upgrade last year. Asus never acknowledged it neither they tried to fix the same. They always replied to visit service center for a check up of the devices. It might be caused due to a hardware malfunction for a particular batch.

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.