ZenFone8 stuck on waiting for flashing full ramdump

[mail_jackr]

As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.

[xonics]

flolaff

https://zentalk.asus.com/en/discussion/comment/189642#Comment_189642

I understand that it's annoying to see people whine, and of course it can happen to have an problem on an electronic device, and you should always back your data up. But the situation here is a bit more complicated, and I think people have the right to be upset by Asus' attitude.

First, Asus doesn't cover everyone under warranty and try to find excuses all the time. I litteraly had to threaten to sue them like 6 times until they agreed to fix it for free instead of for 500€, and they didn't even tell me or apologize.

Second, lots of people have been waiting for over a month for their phone, this isn't normal at all, even at a time of shortages (the phone is still in stock if you want to buy it, so are the shortages only for repair centers?).

Third, their communication is absolutely terrible. They didn't acknowledge the issue, and seem to treat it as individual cases in an automated RMA process. I'm not even sure they are investigating, collecting data or even referencing the cases of defect ZF8. I hope you're right with your 0.1% number, but it could as well be 1%, we have no way of knowing at this point.

On a more positive note, I have to say the repair has been done properly for me and I'm not experiencing any issue with the new motherboard, if anything it seems to heat up a bit less.

I'll keep using the phone personnally, but still wouldn't recommend the brand to anyone given how I've been treated by customer service, and the fact that we don't know how likely the issue is to occur.

https://zentalk.asus.com/en/discussion/comment/189541#Comment_189541

https://zentalk.asus.com/en/discussion/comment/189576#Comment_189576

I'm not sure the issue is software, because we also have several cases (including mine) of devices not even displaying anything, not heating when plugged in, and that are just pure bricks, which definitely seems hardware to me. Maybe it's an entirely different issue, but it seems weird that there are so many cases of both issues just for this phone, and not that many on other Android phones.

Also, if it was software, it would be really weird of them to just replace motherboards, and therefore waste pefectly working hardware just because they don't want to flash the OEM image. But again, I wouldn't really be surprised by Asus' incompetence at this point, so maybe you're right.

I don't really have ideas to help you guys in the process of fixing the phone, but if you want me to extract some data from my working ZF8, I'll gladly do it for science (Discord flood#4171 if you need anything).

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Doesn't seem like you can use the quote function for specific parts of someone's post. I only wanted to comment on the software vs. hardware fault.

As we don't really know enough about how each device was used, how long they've been active etc. all we can do is speculate, it could be software or it could be hardware. Not all devices with the same manufacturing date are apparently affected, for example, my device is an April 21 build, I purchased it in June and have been using it roughly 3 months before experiencing the problem - why did I not have the issue in August or September like many other 0421 builds? The link I shared on my original post is for Pixel 3 handsets experiencing similar problems within the same time frame as the ZenFone 8's, evidently from an OTA update. As OTA updates are usually staggered it would explain the flow of the failures and how they've affected different devices at different times. Maybe it's just a coincidence but I'm not a big believer in coincidence, it's usually because we don't have enough pieces of the puzzle to understand why something happened (which is why I said we don't know enough about how each device was used).

Whilst it's possible the failures are triggered by some soft of hardware issue, why now? Do the phones have 3 or 4 months of running time before a component failure? The swapping of the motherboard may only be something they are doing for devices that no longer power up, like your device, whereas mine still powers up - perhaps that'll be a re-flash, won't know until I hear back from Asus. It's also possible that the repair centres have been told to replace the boards and not re-flash, maybe Asus feel that is a better option than a re-flash (maybe to have the boards sent back for inspection/review), or the centres have no ability to re-flash so they can only do a board swap - we simply don't know.

I'll post any updates I get to my case here to keep everyone updated. Currently I'm attempting to let the battery drain down and see what happens after that.

[atoia68]

jakislogin2

@xonics Thank you for your voice of reason in this whining thread. The most valuable posts since lot of pages, as I see it.

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but in your opinion, after spending 800 euros I have to solve the problems of a smartphone that Asus has put on the market with many defects !!! I am the injured party and I have the duty and the right to complain and ask for explanations !!!! In your post you wrote phrases from an unskilled person

[mrsannoyed]

I gave up on the utterly inept Asus and Tecobuy and raised claim with Paypal. They refunded me on condition that I returned the handset to tecobuy which I have done. Would highly recommend people try going through the merchant/card company rather than Asus who clearly have no interest in helping.

[mrsannoyed]

@jakislogin2 &@cicagorio you actually affected by the issue or just here to gloat? Dont want to read whinning, lots of other threads to read. If you were affected cant imagine you being so blase about losing 500 quid. Jog on trolls

[cicagorio]

mrsannoyed

@jakislogin2 &@cicagorio you actually affected by the issue or just here to gloat? Dont want to read whinning, lots of threads to read. If you were affected cant imagine you being so blase about losing 500 quid. Jog on trolls

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Not sure why do you think I am here to gloat. I just stated my opinion and gave some numbers that were supposed to show you guys that you need to understand the other side of the story. Failure rate is not that big and you guys are making it like 3/4 phones fail.
How did you lose 500 quid? Is your device under warranty? If yes, then Asus will repair it - free of charge afaik. People who have voided the warranty can have some problems with getting their device repaired under warranty, but this is to be expected. It is the same in all industries and for all manufacturers.