ZenFone8 stuck on waiting for flashing full ramdump

[mail_jackr]

As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.

[atoia68]

I was contacted by Asus assistance, they told me that due to privacy issues they cannot tell me what happened to my Zenfone 8 but they can only tell the seller !!!! I'm speechless !!!!

[HeLLKiTe]

atoia68

I was contacted by Asus assistance, they told me that due to privacy issues they cannot tell me what happened to my Zenfone 8 but they can only tell the seller !!!! I'm speechless !!!!

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This is my point all along, why can't we customers know what caused our phones to die? We have the right to know since we bought that phone!
Just come clean Asus, if you have done nothing wrong there is nothing to hide!
This is very normal and to be denied this information is very frustrating!

[HeLLKiTe]

rafal.osko

I've reported issue with my phone on 09/01 and on 09/14 it was repaired. Service left a remark about replacing motherboard. In my case there was no damage done by the service just that on back camera lenses there is small amount of lets say "dust". What I want to say is that if you pay attention then you will see that the phone was opened and it will never look again as "brand new". Talked with service and they've said this is pure cosmetics and if there are no visible defects on photos then it's perfectly acceptable and don't require further service.

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Will you be continuing to use this phone or will sell it off? If you intend to continue using it please let us know how's the phone performing. We hope it doesn't die again

[daniel91m]

For me, there were no explanations on the service protocol, only information about the motherboard change AND the main camera module replacement because some imperfections were visible (I did not notice it when I had the phone at home, so I can suspect that something could have happened during the motherboard replacement) so I have no reason to complain about the quality of service (Poland) beyond the waiting time for spare parts (there should be some stock locally).
Unfortunately I am still living in fear of another ramdump... Asus, you don't care about my mental condition.

[marzvin]

rafal.osko

I've reported issue with my phone on 09/01 and on 09/14 it was repaired. Service left a remark about replacing motherboard. In my case there was no damage done by the service just that on back camera lenses there is small amount of lets say "dust". What I want to say is that if you pay attention then you will see that the phone was opened and it will never look again as "brand new". Talked with service and they've said this is pure cosmetics and if there are no visible defects on photos then it's perfectly acceptable and don't require further service.

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@Gustav_ASUS surely this can't be right. Not only are we dealing with a very disruptive hardware issue, but now we are also having to deal with the anxieties of our phones coming back with poor cosmetic condition. Is this acceptable?