Android 10 update restart problem
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11-30-2019 01:06 PM
Just received an update for Zenfone 6 ZS630KL through FOTA and unfortunately I have updated it. After update phone restarted a few minutes without success to open.
After a lot trial, recovery screen opened and I made a factory reset and lost all data. Anyhow after factory reset phone opened and set up all applications. But IF I switch off the phone, again and again I face off restart problem. IF I see recovery screen , phone can start after factory reset again.
Anyone can help and say what should I do. there is no Asus CENTER which supports this model in my country.
Software version : WW_17.1810.1910.73

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01-22-2020 12:06 PM
okurorhanSorry to hear that the latest update didn't resolve it.Today I have received an Fota update saying that a wallpaper issue which is causing restart /recovery mode problem is fixed in this new version.
Unfortunately it is not working and causing restart problem if device is set up in Turkish. Software team can easily set up a ZenFone 6 language as Turkish and switch off the phone. Than they will see that they will not be able to restart the phone till they factory reset. Unfortunately during last 2-3 months they couldn't fix it and many people knocked the door of service. Not only Turkish also many other languages lives similar problem as i heard from different websites. Thanks for helps to sort this problem
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I'm still waiting on your log file and video of the issue. Once you pass it to me I can update your case for HQ to analyze. They really wanted a log of your phone.
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01-22-2020 01:06 PM
LP_ASUSWhy don't they just switch one Zenfone 6 (ran by Android 10) to Turkish and restart the phone in order to see the problem? It seems that it is not a single case that happens specifically to that phone.https://zentalk.asus.com/en/discussion/comment/41635#Comment_41635
Sorry to hear that the latest update didn't resolve it.
I'm still waiting on your log file and video of the issue. Once you pass it to me I can update your case for HQ to analyze. They really wanted a log of your phone.
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01-22-2020 01:08 PM
taylan.kilincI recommended that, and they were unable to recreate the issue. A log and a video from a 2nd device were requested earlier in the month but OP hasn't responded.https://zentalk.asus.com/en/discussion/comment/41660#Comment_41660
Why don't they just switch one Zenfone 6 (ran by Android 10) to Turkish and restart the phone in order to see the problem? It seems that it is not a single case that happens specifically to that phone.
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Would you like to help us out?
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01-22-2020 01:55 PM
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01-22-2020 10:28 PM
my phone is currently on EU software update v110
