Why don't they just switch one Zenfone 6 (ran by Android 10) to Turkish and restart the phone in order to see the problem? It seems that it is not a single case that happens specifically to that phone.
I recommended that, and they were unable to recreate the issue. A log and a video from a 2nd device were requested earlier in the month but OP hasn't responded.
Would you like to help us out?
Ok will do and Sen you when I find a available second device to record a video
My Zenfone 6 keeps restarting after I change language to turkish, too. .. ASUS must fix this bug
my phone is currently on EU software update v110
My phone doesn't offer the Android 10 update yet, so I am not having the restart problem at the moment.
@LP_ASUS. Hello, I have sent 2 videos via PM to show the problem. In the first video, phone works nomally since startup language is English. When I change the language to Tr and restart the phone, stucks at recovery mode.
And also I have recorded 2nd video that IF it is factory resetted, software works in English language. Hope it helps them to fix it.
you are not alone, because my zenfone 6 (2019) restarts also when I change language to turkish and stucks at recovery mode too...
Should we then upgrade it to Android 10 when it is set in English with mind at peace? I am currently not starting the update just in case, but I think it is gonna update eventually anyway. Any updates from Asus side btw?
Hi guys, apologies for the long response time on this case. The software team just confirmed with me that this issue will be resolved with the next upcoming firmware update. Thank you for your patience!
Hi @LP_ASUS , I received new fota update but it is not stating any restart or language problem is fixed . Can you confirm that they have fixed it in this version. Please see attachment
I see that they fixed the restarting problem when you change system language to turkish.
I do confirm that new update has no Tr language problem. Thanks for support