Android 10 update restart problem

[okurorhan]

Dear All,

Just received an update for Zenfone 6 ZS630KL through FOTA and unfortunately I have updated it. After update phone restarted a few minutes without success to open.
After a lot trial, recovery screen opened and I made a factory reset and lost all data. Anyhow after factory reset phone opened and set up all applications. But IF I switch off the phone, again and again I face off restart problem. IF I see recovery screen , phone can start after factory reset again.

Anyone can help and say what should I do. there is no Asus CENTER which supports this model in my country.

Software version : WW_17.1810.1910.73

[LP_ASUS]

okurorhan

Today I have received an Fota update saying that a wallpaper issue which is causing restart /recovery mode problem is fixed in this new version.

Unfortunately it is not working and causing restart problem if device is set up in Turkish. Software team can easily set up a ZenFone 6 language as Turkish and switch off the phone. Than they will see that they will not be able to restart the phone till they factory reset. Unfortunately during last 2-3 months they couldn't fix it and many people knocked the door of service. Not only Turkish also many other languages lives similar problem as i heard from different websites. Thanks for helps to sort this problem

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Sorry to hear that the latest update didn't resolve it.
I'm still waiting on your log file and video of the issue. Once you pass it to me I can update your case for HQ to analyze. They really wanted a log of your phone.

[taylan_kilinc]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/41635#Comment_41635

Sorry to hear that the latest update didn't resolve it.

I'm still waiting on your log file and video of the issue. Once you pass it to me I can update your case for HQ to analyze. They really wanted a log of your phone.

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Why don't they just switch one Zenfone 6 (ran by Android 10) to Turkish and restart the phone in order to see the problem? It seems that it is not a single case that happens specifically to that phone.

[LP_ASUS]

taylan.kilinc

https://zentalk.asus.com/en/discussion/comment/41660#Comment_41660

Why don't they just switch one Zenfone 6 (ran by Android 10) to Turkish and restart the phone in order to see the problem? It seems that it is not a single case that happens specifically to that phone.

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I recommended that, and they were unable to recreate the issue. A log and a video from a 2nd device were requested earlier in the month but OP hasn't responded.
Would you like to help us out?

[okurorhan]

Ok will do and Sen you when I find a available second device to record a video

[getjohnalive]

My Zenfone 6 keeps restarting after I change language to turkish, too. .. ASUS must fix this bug
my phone is currently on EU software update v110