Major Touch issue in 5z

[shahrukhafridi9]

Please tell us some basic information before asking for help:
Model Name: asus 5z
Firmware Version: 123
Rooted or not: not
Frequency of Occurrence: every time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
In default mode when ever touch is made at top of the screen then add another touch on the screen then there is a some sort of ghost touch as shown in video
@Anders_ASUS @Christine_ASUS

[AmitGarde]

shahrukhafridi996

Please tell us some basic information before asking for help:

1. Model Name: asus 5z
2. Firmware Version: 123
3. Rooted or not: not
4. Frequency of Occurrence: every time
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

In default mode when ever touch is made at top of the screen then add another touch on the screen then there is a some sort of ghost touch as shown in video

@Anders_ASUS @Christine_ASUS

https://us.v-cdn.net/6031231/uploads/4KODY3XL5DMR/2021-05-05-16-39-03-1080-2160.mp4

Major Touch issue in 5z

There is no problem on my screen with same multi touch app and same firmware version in default mode. I think you should try to clear cache and storage of multi touch app & check again sometimes app may bug itself.
Thanks!

[shahrukhafridi9]

AmitGarde

https://zentalk.asus.com/en/discussion/47821/major-touch-issue-in-5z

There is no problem on my screen with same multi touch app and same firmware version in default mode. I think you should try to clear cache and storage of multi touch app & check again sometimes app may bug itself.

Thanks!

View post

No it only occur for few seconds
When you initially launch the app so u have to check immediately after launching the app
In default mode

[Christine_ASUS]

Hi shahrukhafridi996
Thank you for your asking. No problem with my phone on the latest firmware v123 in this app. If you have any concern, please try to reinstall the app or report to third party app developer.
You may also try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
https://www.asus.com/support/FAQ/1036182/
Thank you.

[shahrukhafridi9]

Christine_ASUS

Hi shahrukhafridi996

Thank you for your asking. No problem with my phone on the latest firmware v123 in this app. If you have any concern, please try to reinstall the app or report to third party app developer.

You may also try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

https://www.asus.com/support/FAQ/1036182/

Thank you.

View post

I did factory reset my phone but the problem is same and the problem is noticeable when phone navigation system is in "gesture navigation" and also in "swipe up on home button " navigation system
@Christine_ASUS