@Nabu According to what you described, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: https://www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: https://www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
If your model has a battery reset hole (small pinhole), locate it (usually on the bottom or side) and press it with a paperclip for about 10-15 seconds.
