System:
Battery or AC: Both
Model: UX435EA
Frequency of occurrence: Everytime I connect my monitor (and close the lid)
Reset OS: Windows 10 64 bit
Screenshot or video:
========================
Detailed description：
Regularly I am stuck with a black square in the top left corner of my screen. Most of the times this is when I connect my Zenbook to my monitor (and close the lid). I recently bought a new monitor and it still occurs, both when using HDMI and USB-C.
When I reset my graphics card using CTRL+SHIFT+WIN+B this black window is gone.
But it's a bit annoying. Any idea how to fix this?
I had contact with support, and they gave me updates of all the drivers. Unfortunately that didn't help.
In the end they can only suggest me to do a complete system reset, which seems to me a bit too much at this moment.
I think it has to something with the Screenpad 2.0, it seems as it's trying to create a second screen within my external monitor.
Any option to turn Touchscreen 2.0 off completely? I have it turned off using F6 but somehow it is still loading.
Battery or AC: Both
Model: UX435EA
Frequency of occurrence: Everytime I connect my monitor (and close the lid)
Reset OS: Windows 10 64 bit
Screenshot or video:
========================
Detailed description：
Regularly I am stuck with a black square in the top left corner of my screen. Most of the times this is when I connect my Zenbook to my monitor (and close the lid). I recently bought a new monitor and it still occurs, both when using HDMI and USB-C.
When I reset my graphics card using CTRL+SHIFT+WIN+B this black window is gone.
But it's a bit annoying. Any idea how to fix this?
I had contact with support, and they gave me updates of all the drivers. Unfortunately that didn't help.
In the end they can only suggest me to do a complete system reset, which seems to me a bit too much at this moment.
I think it has to something with the Screenpad 2.0, it seems as it's trying to create a second screen within my external monitor.
Any option to turn Touchscreen 2.0 off completely? I have it turned off using F6 but somehow it is still loading.
thomasdeleeuw@thomasdeleeuw
- System:
- Battery or AC: Both
- Model: UX435EA
- Frequency of occurrence: Everytime I connect my monitor (and close the lid)
- Reset OS: Windows 10 64 bit
- Screenshot or video:
========================
Detailed description：
Regularly I am stuck with a black square in the top left corner of my screen. Most of the times this is when I connect my Zenbook to my monitor (and close the lid). I recently bought a new monitor and it still occurs, both when using HDMI and USB-C.
When I reset my graphics card using CTRL+SHIFT+WIN+B this black window is gone.
But it's a bit annoying. Any idea how to fix this?
I had contact with support, and they gave me updates of all the drivers. Unfortunately that didn't help.
In the end they can only suggest me to do a complete system reset, which seems to me a bit too much at this moment.
I think it has to something with the Screenpad 2.0, it seems as it's trying to create a second screen within my external monitor.
Any option to turn Touchscreen 2.0 off completely? I have it turned off using F6 but somehow it is still loading.
Zenbook UX435EA black square top left corner
May I know the BIOS version, system version and graphics card driver version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running? - Microsoft SupportIf you think it might have something to do with the ScreenPad, I would suggest that you can refer to the following FAQ to remove ScreenPad.
[Notebook] ASUS ScreenXpert (Screenpad 2.0) - Introduction | Official Support | ASUS GlobalSorry for any inconvenience it may be caused.
