11-30-2022 01:19 AM
12-01-2022 06:27 PM
- Battery or AC: Both
- Model: UX435EA
- Frequency of occurrence: Everytime I connect my monitor (and close the lid)
- Reset OS: Windows 10 64 bit
- Screenshot or video:
Regularly I am stuck with a black square in the top left corner of my screen. Most of the times this is when I connect my Zenbook to my monitor (and close the lid). I recently bought a new monitor and it still occurs, both when using HDMI and USB-C.
When I reset my graphics card using CTRL+SHIFT+WIN+B this black window is gone.
But it's a bit annoying. Any idea how to fix this?
I had contact with support, and they gave me updates of all the drivers. Unfortunately that didn't help.
In the end they can only suggest me to do a complete system reset, which seems to me a bit too much at this moment.
I think it has to something with the Screenpad 2.0, it seems as it's trying to create a second screen within my external monitor.
Any option to turn Touchscreen 2.0 off completely? I have it turned off using F6 but somehow it is still loading.
Zenbook UX435EA black square top left corner
12-02-2022 04:50 AM
12-04-2022 05:21 PM
System: ZenBook UX435EA_UX435EA
Bios: American Megatrends International, LLC. UX435EA.314, 21-2-2022
Intel (R) Iris (R) Xe Graphics
Driver version 18.104.22.16829
Version 21H2 (build 19044.2251)
Does this help?
12-14-2022 05:34 AM