Asus flip i7 12700h as soon as i connect the egpu the system hard crash. UP5401ZA

[david_lopez1]

System: Windows 11
Battery or AC: AC thru egpu
Model: UP5401za
Frequency of occurrence: 100%
Reset OS: windows 11
Screenshot or video: crash blue screen, then i got to input windows key and restorte
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Detailed description：Just after plugging the egpu {razer core with rt 5700 rx} the system crashes. windows searches for the drivers and then crash.

Any help would be lovely.

[Falcon_ASUS]

david_lopez1

1. System: Windows 11
2. Battery or AC: AC thru egpu
3. Model: UP5401za
4. Frequency of occurrence: 100%
5. Reset OS: windows 11
6. Screenshot or video: crash blue screen, then i got to input windows key and restorte

========================

Detailed description：Just after plugging the egpu {razer core with rt 5700 rx} the system crashes. windows searches for the drivers and then crash.

Any help would be lovely.

Asus flip i7 12700h as soon as i connect the egpu the system hard crash. UP5401ZA

@david_lopez1
Please kindly provide the information below so that we can better assist you.
1. What is the BIOS and system version you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running? - Microsoft Support
2.What is your egpu driver version?
3.Could you please provide the connection method between the laptop and egpu (photo) and the situation when the problem occurs (video)?
Thank you.

[david_lopez1]

Thanks for helping me.
1- UP5401za flip Asus. BIOS UP5401ZA.303 releasse day 20220905
2- MS Windows 11 Home 64 bit 10.0.22621
3- There is not yet a egpu driver version as it hard crashes. It goes to that port.


Thanks again for helping me. I really dont want to return the laptop.

[david_lopez1]

I got it to work.
1- turn off computer
2- clip tb3 into laptop closest to the screen
3- wait until all the updates are done
my recomendation would be to remove BitLocker, what a waste of software. each time to remove and/or clip again the razor core you get a blue screen.
I got the razor core with sapphire 5700 it works.
Thanks for helping me guys.

[Falcon_ASUS]

david_lopez1

I got it to work.

1- turn off computer

2- clip tb3 into laptop closest to the screen

3- wait until all the updates are done

my recomendation would be to remove BitLocker, what a waste of software. each time to remove and/or clip again the razor core you get a blue screen.

I got the razor core with sapphire 5700 it works.

Thanks for helping me guys.

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@david_lopez1
Thank you for your update and feedback.