Laptop doesn't boot up with battery
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11-29-2022 03:46 PM
Battery or AC: battery
Model: UX5400E touch screen
Frequency of occurrence: every time
Reset OS: yes
Screenshot or video:
=screenshot=======================
Detailed description:less than month old since purchased and just got round to switching it on. Allowed laptop 4hrs to charge initially and set up went without issue.
Soon as I unplugged the USBC power cable l,aptop went blank and no response from power button or anything else.
Only way could boot up was with power cable. I went through MyAsus and it suggested bios update as well as reinstalling drivers and resetting laptop, non of that resolved the issue.
Diagnostics Just mentioned to raise a ticket with technical support.
Is there anything else that I can do? Windows updates are all done too. It shows battery fully charged, it simply just doesn't work without the charging cable engaged.
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11-29-2022 06:36 PM
Kads@Kads
- System: Zenbook 14x OLED
- Battery or AC: battery
- Model: UX5400E touch screen
- Frequency of occurrence: every time
- Reset OS: yes
- Screenshot or video:
=screenshot=======================
Detailed description:less than month old since purchased and just got round to switching it on. Allowed laptop 4hrs to charge initially and set up went without issue.
Soon as I unplugged the USBC power cable l,aptop went blank and no response from power button or anything else.
Only way could boot up was with power cable. I went through MyAsus and it suggested bios update as well as reinstalling drivers and resetting laptop, non of that resolved the issue.
Diagnostics Just mentioned to raise a ticket with technical support.
Is there anything else that I can do? Windows updates are all done too. It shows battery fully charged, it simply just doesn't work without the charging cable engaged.
Laptop doesn't boot up with battery
Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully cha...Sorry for any inconvenience it may be caused.
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12-31-2022 09:55 AM
