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Zenbook UX3405MA 2024

jackjiet
Star I

I just bought this laptop recently, keep getting clock watchdog timeout if I am not plugged in. 

I have done troubleshooting and every solutions suggested online, even clean installation the laptop 2 times and updating every drivers.

Still I am getting this BSOD.

PLEASE HELP. Could it be the AI chip and the system are not compatible or the power system supply is not enough to support the system.

Note: The BSOD always stuck at 0% dump file s are inaccurate.

5 REPLIES 5

FongPoui
Rising Star II

The error code "clock_watchdog timeout" is normally caused by driver conflicts. 

So fowllowing step by step this video   https://www.youtube.com/watch?v=9rqWc4bowgc  might help you. 

 

FongPoui
Rising Star II

May be this app (fortect) can help you to identify the problem. 

https://windowstechies.com/-/en/support/?error=Bsod%20Windows%2011&gad_source=1&gclid=CjwKCAiA75itBh... 

 

Falcon_ASUS
Moderator
Moderator

@jackjiet
May I ask how long ago you purchased your laptop? If it's a recent purchase and you are experiencing issues, I would recommend reaching out to the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused. 

I purchased on 28th of Dec 2023