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Unable to turn on Asus zenbook 2.

Dpgyatt
Star I

I was using my laptop sbd it suddenly turned off and it can’t be powered on now.

2 REPLIES 2

FongPoui
Rising Star II

What is the model?

When I first used my Zenbook (UX8402ZE), was not get used to keep pressed on the power button more than 40 seconds... After learning that, when having a trouble, I just keep pressed on the power button at least 40 seconds. It might come from that problem...

 

Falcon_ASUS
Moderator
Moderator

@Dpgyatt
It is recommended that you refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.