01-13-2024 01:56 AM
I was using my laptop sbd it suddenly turned off and it can’t be powered on now.
01-13-2024 03:03 AM
What is the model?
When I first used my Zenbook (UX8402ZE), was not get used to keep pressed on the power button more than 40 seconds... After learning that, when having a trouble, I just keep pressed on the power button at least 40 seconds. It might come from that problem...
01-14-2024 05:08 PM
@Dpgyatt
It is recommended that you refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.