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Zenbook UX331UN Fingerprint Sensor not Working

PotatoRainbow
Star I
System: 64-bit Windows 11 Home 21H2 22000.434 (It is not a temporary win11 problem though. It happened ages ago when I was still on win10 and persisted trough multiple updates)
Model: Zenbook UX331UN
Fingerprint Sensor: Goodix Fingerprint SPI; driver vesrion: 1.0.20.800
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Detailed description:My goodix fingerprint sensor is not working for a long time now (some update caused it ages ago and I was never able to recover). It is unlike other similar issue I find online, because the device seems to be working fine, based on device manager and the windows hello login setup. I can set-up the fingerprint in Settings -> Accounts -> Sign-in Options (which means windows sees the fingerprint sensor as operational), but when it asks me to scan the fingerprint, nothing is happening (no input is being passed I guess).

Any Ideas?
3 REPLIES 3

Blake_ASUS
Community Legend II
Hi there,
When you are trying to log in by scanning the fingerprint, what kind of error message did you get?
Wrong fingerprint? or no fingerprint detected?
Thank you.

PotatoRainbow
Star I
I don't have a setup fingerprint, so I can't use it to log-in (no error). Also when trying to set up I get no error, it just doesn't register the finger so nothing happens.

Blake_ASUS
Community Legend II
Hi there,
So it is more like the finger can not be detected?
Have you tried to update BIOS or load BIOS default setting again?
Thank you.