yesterday
Zenbook UX580GD fingerprint reader, a while back I upgraded to Windows 11 from 10 on Zenbook but the fingerprint reader is not working now, I have tried downloading and installing the driver but it is still not recognized
Would someone know the exact step-by-step procedure to properly install the driver for the fingerprint reader ?Thank you.
15 hours ago
Hello,
Certainly! Let’s get that fingerprint reader working on your Zenbook UX580GD. Here are the step-by-step instructions to properly install the driver:
Download the Driver:
Visit the ASUS support page for Zenbook Pro 15 UX580.
Select your operating system (Windows 11 64-bit in your case).
Download the Goodix Fingerprint Driver.
Install the Driver:
Save the downloaded package to an accessible location (such as your desktop).
Unzip the file and navigate to the newly-created directory.
Locate the setup file (usually named something like “setup.exe” or similar).
Double-click on the setup file to run it.
If prompted, allow Windows to run the file.
Restart Your Laptop:
After installation, restart your Zenbook to ensure the changes take effect.
Best Regards
esther598
2 hours ago
@aus11
I suggest checking the Device Manager to see if the system detects the fingerprint recognition device.
If it is not detected, there might be a hardware issue.
If it is detected, please refer to the following FAQ again to reinstall the fingerprint recognition device driver and confirm if the issue persists.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem
Sorry for any inconvenience it may be caused.