07-14-2024 10:50 PM
Zenbook UX580GD fingerprint reader, a while back I upgraded to Windows 11 from 10 on Zenbook but the fingerprint reader is not working now, I have tried downloading and installing the driver but it is still not recognized
Would someone know the exact step-by-step procedure to properly install the driver for the fingerprint reader ?Thank you.
07-15-2024 05:13 PM
@aus11
I suggest checking the Device Manager to see if the system detects the fingerprint recognition device.
If it is not detected, there might be a hardware issue.
If it is detected, please refer to the following FAQ again to reinstall the fingerprint recognition device driver and confirm if the issue persists.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem
Sorry for any inconvenience it may be caused.
07-15-2024 10:54 PM
Thank you for your replies
I have installed Goodix fingerprint driver as above, but it did not work.
I checked the device manager, and I cannot find fingerprint recognition device there.
I do not see how it could be a hardware issue though, since it was working normally with windows 10 but not so since updating to 11.
any more suggestions would be great, Thank you again
Regards