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ZenBook Model UX580GD Finger Print Reader?

aus11
Star I

Zenbook UX580GD fingerprint reader, a while back I upgraded to Windows 11 from 10 on Zenbook but the fingerprint reader is not working  now, I have tried downloading and installing the driver but it is still not recognized
Would someone know the exact step-by-step procedure to properly install the driver for the fingerprint reader ?Thank you.

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@aus11 
I suggest checking the Device Manager to see if the system detects the fingerprint recognition device. 
If it is not detected, there might be a hardware issue.
If it is detected, please refer to the following FAQ again to reinstall the fingerprint recognition device driver and confirm if the issue persists.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem
Sorry for any inconvenience it may be caused.

Thank you for your replies

I have installed Goodix fingerprint driver as above, but it did not work.
I checked the device manager, and I cannot find fingerprint recognition device there.
I do not see how it could be a hardware issue though, since it was working normally with windows 10 but not so since updating to 11.
any more suggestions would be  great, Thank you again
Regards