ZenBook Model UX580GD Finger Print Reader?

[aus11]

Zenbook UX580GD fingerprint reader, a while back I upgraded to Windows 11 from 10 on Zenbook but the fingerprint reader is not working  now, I have tried downloading and installing the driver but it is still not recognized
Would someone know the exact step-by-step procedure to properly install the driver for the fingerprint reader ?Thank you.

[esther598]

Hello,

Certainly! Let’s get that fingerprint reader working on your Zenbook UX580GD. Here are the step-by-step instructions to properly install the driver:

Download the Driver:
Visit the ASUS support page for Zenbook Pro 15 UX580.
Select your operating system (Windows 11 64-bit in your case).
Download the Goodix Fingerprint Driver.
Install the Driver:
Save the downloaded package to an accessible location (such as your desktop).
Unzip the file and navigate to the newly-created directory.
Locate the setup file (usually named something like “setup.exe” or similar).
Double-click on the setup file to run it.
If prompted, allow Windows to run the file.
Restart Your Laptop:  yourtexasbenefits

After installation, restart your Zenbook to ensure the changes take effect.

Best Regards

esther598

[Falcon_ASUS]

@aus11 
I suggest checking the Device Manager to see if the system detects the fingerprint recognition device. 
If it is not detected, there might be a hardware issue.
If it is detected, please refer to the following FAQ again to reinstall the fingerprint recognition device driver and confirm if the issue persists.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem
Sorry for any inconvenience it may be caused.

[aus11]

Thank you for your replies

I have installed Goodix fingerprint driver as above, but it did not work.
I checked the device manager, and I cannot find fingerprint recognition device there.
I do not see how it could be a hardware issue though, since it was working normally with windows 10 but not so since updating to 11.
any more suggestions would be  great, Thank you again
Regards